Bohemian Brands Limited – Shipping Policy

Effective Date: January 1^st 2025

Welcome to Bohemian Brands Limited. This Shipping Policy outlines the terms and conditions related to the delivery of our alcoholic beverage products. By placing an order through our online store, you agree to the terms set out below.

1. Shipping Destinations
We currently ship to the following regions:
- United Kingdom (Mainland only)
- Selected International Destinations

International Shipping:
We ship to select international destinations depending on courier availability. These locations are reviewed and updated regularly. If your country is not listed at checkout, please contact us to check availability.

Please note:
- We do not ship to PO Boxes, APO/FPO, or BFPO addresses.
- Deliveries must be accepted by someone 18 years or older.

2. Age Verification Requirement
Alcoholic beverages can only be sold and delivered to individuals aged 18 or older (International destinations may differ).
- Age verification checks may occur at checkout or upon delivery.
- The recipient may be required to present valid photo ID (passport, driving licence, etc.).
- If proof of age is not available or delivery is refused, the order will be returned, and additional shipping charges may apply.

3. Order Processing Times
- Orders are processed Monday to Friday, excluding public holidays.
- Orders placed before 1 PM (GMT) are typically processed the same business day.
- Orders placed after 1 PM or on weekends will be processed the following business day.
- Please allow 1–2 business days for order dispatch.

4. Delivery Options & Timeframes

Shipping Option                                  | Estimated Delivery Time | Cost
---------------------------------------------------|----------------------------------|---------------
Standard UK Shipping                            | 3–5 business days              | £5

Express UK Shipping (when available)  | 1–2 business days              | Calculated at checkout

International Shipping                          | Varies by destination         | Calculated at checkout

Delivery times are estimates and may vary based on location, order volume, and courier availability.

5. International Duties & Customs
For international orders:
- Customs duties, taxes, and import fees are the responsibility of the customer.
- These charges are not included in the product or shipping cost.
- If duties are not paid, your parcel may be delayed, returned, or destroyed by customs. We are not liable for such outcomes and cannot issue refunds in these cases.

Please check your country’s regulations before placing an order for alcoholic beverages.

6. Tracking & Notifications
Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery via the courier's website.

7. Potential Delays
While we strive to dispatch and deliver orders promptly, shipping times are estimates and not guaranteed. Delivery may be delayed due to factors beyond our control, such as:
- Adverse weather conditions
- Public holidays (UK or international)
- High seasonal volumes (e.g., Christmas, Black Friday)
- Customs inspections or delays (for international orders)
- Courier strikes or network disruptions
- Remote or difficult-to-access delivery locations
- Incomplete address details or failed age verification

We advise placing time-sensitive orders early, especially during peak periods.

8. Failed Delivery Attempts
If the recipient is unavailable or age verification fails:
- The courier may leave a calling card, reattempt delivery, or return the parcel to us.
- If a parcel is returned due to refusal, incorrect address, or missed delivery attempts, redelivery or restocking fees may apply.

9. Damaged or Lost Parcels
We take care to ensure your order arrives safely. If there’s an issue:
- Damaged parcels: Notify us within 48 hours of delivery, including photos of the packaging and product.
- Lost parcels: Contact us within 7 business days of the estimated delivery date.
We will investigate with the courier and arrange a replacement or refund, as appropriate.

10. Contact Us
For any questions or concerns regarding your order or this shipping policy, please get in touch:

Bohemian Brands Limited – Customer Support
📧 Email: hello@bohemianbrands.co.uk
📞 Phone: +44 208 066 7501
🕐 Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

Bohemian Brands Limited reserves the right to update this policy at any time without prior notice. Please review this page before placing an order.