Delivery & Returns

Delivery costs are calculated at the checkout and the total cost of delivery is dependent on the delivery location. To find your delivery cost, please use the calculator found in the checkout. 

We ship all of our orders through our selected postal services, with each postal service hand-picked by our team to ensure you receive your orders in the fastest time possible. 

Please be aware that for deliveries outside of the UK, local duties and taxes may need to be paid upon delivery and you, the customer, are responsible for paying these charges. 

We endeavour to dispatch any orders we receive before 12.30pm on the same day, but please note that during busy periods this may not be possible. The cut off for next day delivery is 11am (if this is the delivery option you choose), and any orders placed after this time will be dispatched the next day. 

Standard UK delivery can take up to 5 working days, and international delivery up to 10 working days, so please allow this timeframe to pass before contacting our customer service team. Once this timeframe has passed they will be happy to help solve any issues you have had with your delivery. 

Cancelling Or Amending An Order

If you have placed an order and decide that you would like to cancel or amend the details of the order, please notify us via our contact page or call us on 0208 066 7501 within 1 hour of placing the order. We will always do our best to help resolve your query, but due to the nature of our shipping processes, changes cannot always be guaranteed. 

Our Returns Policy

All items sold on our website are subject to a 28 day money back guarantee, and as such you are entitled to a full refund on items returned within this time period. 

Only unopened products that have not been used can be returned for a refund. We will refund the entire purchase price less shipping, handling and any duties.

The window to return your purchase, should you not be satisfied with it, begins on the day you receive the items. For tracked items, this will be the day that the tracking states "delivered" on the relevant postal carrier's website. 

If for any reason you are unsatisfied with your items, you must report your return request to info@bohemianbrands.co.uk within this 28 day period. 

We are unable to offer returns on any requests made after this time. 

The cost of shipping from the customer to Bohemian Brands in the event of a return is the full responsibility of the customer. This term is agreed to upon placing an order with Bohemian Brands.

Please note a refund may take up to 10 days to post to the account used for the payment. If you have not received your refund after 10 days, please contact our customer service team and they will be more than happy to help.

The Returns Process

Before you return your items please contact us so that we may issue a Return of Merchandise Authorisation (RMA) number. Please write this RMA number and your order number on your returns label. Returns cannot be accepted without the RMA. Shipping costs are not refundable.

It is strongly recommended that all returns are sent using a tracked service to us.

We can issue a refund only when it is received by us. In the event that you send your item via an untracked service and it is not received by us, we will not be liable to issue a refund.